Privacy Policy

Information We Collect

When you submit a form, place an online order, schedule a consultation or installation, upload files, make a payment, or communicate with us, we may collect:

• Name
• Email address
• Phone number
• Property or installation address
• Photos you choose to upload
• Project details, preferences, and service requests
• Order number and transaction details
• Billing information and payment status
• Planter measurements, installation-location details, growing conditions, exposure, access instructions, and similar project information
• Marketing and communication preferences
• Basic technical information about your device, browser, and website interactions
• Any information you voluntarily provide through forms, email, phone calls, or other communications

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries
• Schedule consultations, deliveries, and installations
• Prepare proposals, estimates, designs, and service recommendations
• Process orders, collect payment, and deliver requested services
• Communicate regarding orders, projects, scheduling, care guidance, and service updates
• Improve our services and customer experience
• Maintain business records and fulfill legal obligations
• Prevent fraud, resolve payment or service issues, and protect our legal rights
• Send marketing communications when you have opted in or when otherwise permitted by law

Photo & File Uploads

Photos, documents, and other materials submitted through our website, online-order photo upload forms, email, or during consultations may be used to evaluate projects, verify measurements and site conditions, prepare recommendations, design seasonal installations, fulfill orders, coordinate installation, communicate with clients, and maintain service records.

We take reasonable measures to protect uploaded materials and disclose them only as reasonably necessary to provide requested services, operate our business, comply with law, or protect our rights.

Online Orders & Checkout

When you purchase a service through our website, information submitted during checkout or an order-related form may be used to process and fulfill your order, verify service details, coordinate scheduling, communicate about the project, maintain transaction records, and comply with legal or accounting requirements.

For seasonal planter orders, this may include planter measurements, selected season and style preferences, property or installation location, access information, photographs, notes about growing conditions or exposure, and other details needed to review and complete the installation.

Payment & Order Information

When you place an online order or make a payment, we may collect order-related information such as your name, billing address, email address, phone number, selected services, planter size or other product selections, order number, transaction status, and related project details.

Payment card and bank account information may be collected and processed directly by third-party payment processors. Curated Entry Co. LLC does not necessarily receive or store complete payment card or bank account numbers. Those providers process payment information under their own terms and privacy policies.

Cookies & Website Analytics

Our website may use cookies, pixels, local storage, and similar technologies to provide site functionality, remember preferences, support ecommerce and checkout, measure performance, understand visitor interactions, and evaluate marketing effectiveness.

We may also use analytics and similar tools that collect or derive information such as:

• Pages visited
• Time spent on the website
• Device type
• Browser type and operating system
• General or approximate geographic location, including IP-derived location
• Referral sources
• Interactions with forms, pages, links, or checkout features

This information may be used to improve website performance, understand how visitors use our site, support security and fraud prevention, and measure marketing effectiveness.

Most web browsers allow you to manage or disable cookies through browser settings. Disabling some cookies may affect website, checkout, or form functionality.

Information Sharing

Curated Entry Co. LLC does not sell, rent, or trade your personal information.

Information may be disclosed to trusted third-party service providers that assist with website hosting, ecommerce and checkout, payment processing, email communications, scheduling, forms and uploads, cloud storage, accounting, analytics, advertising, and other business-management functions.

These providers are given access to information only as reasonably necessary to perform their services, process transactions, support our operations, or fulfill your request.

Third-Party Platforms & Service Providers

Our website and business operations may rely on third-party platforms and service providers, including website and ecommerce platforms, payment processors, email providers, scheduling tools, file-storage services, accounting systems, analytics providers, advertising platforms, social media services, and other business tools.

Information submitted through our website, checkout, order forms, uploads, or project communications may be processed or stored through these providers in accordance with their own privacy policies and applicable contractual obligations.

Data Retention

We retain personal information only as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide services
• Maintain business records
• Process transactions and maintain tax, accounting, and payment records
• Maintain order, installation, care, and client-service history
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Protect against fraud, disputes, and legal claims

When information is no longer reasonably needed and no legal, accounting, contractual, security, or business reason requires continued retention, we may delete, anonymize, or securely dispose of it.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, electronic transmission, payment system, cloud service, or storage method can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Your Rights

Subject to applicable law and reasonable verification of your identity, you may request to:

• Access the personal information we maintain about you
• Correct inaccurate information
• Request deletion of your personal information, subject to applicable legal or business recordkeeping requirements
• Request a copy of certain personal information in a reasonably usable format where applicable
• Opt out of marketing communications
• Ask questions about how your information is used or disclosed

Requests may be submitted using the contact information below. We may need to verify your identity before fulfilling a request, and certain information may be retained where necessary for transactions, legal obligations, accounting, fraud prevention, dispute resolution, or other legitimate business purposes.

Electronic Communications & Marketing Preferences

When you submit an inquiry, place an online order, request a consultation, or otherwise engage with us electronically, we may use your contact information to send service-related communications such as confirmations, scheduling updates, invoices, care instructions, project questions, and other transactional notices.

If you separately opt in to marketing communications, we may send newsletters, seasonal announcements, promotions, or other marketing messages. You may unsubscribe from marketing emails using the unsubscribe link provided in those messages. Opting out of marketing communications does not prevent us from sending service-related or transactional communications.

Do Not Sell Personal Information

Curated Entry Co. LLC does not sell personal information for monetary consideration. We may disclose limited information to service providers and business partners that help us operate the website, process transactions, communicate with clients, provide analytics, advertise our services, or deliver requested services, subject to applicable law and their own contractual or privacy obligations.

Children's Privacy

Our website, online ordering, and services are intended primarily for adults and property owners or other authorized decision-makers.

We do not knowingly collect personal information from children under the age of 13. If we learn that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

Changes to This Privacy Policy

Curated Entry Co. LLC may update this Privacy Policy from time to time.

Material updates will be posted on this page with a revised effective date. Your continued use of the website or services after an updated policy becomes effective means the updated policy will apply to information collected or handled thereafter, subject to applicable law.